How can we help you?
Search topics about your account, plans, content generation, multiplayer arena, and privacy. Our team answers via email and inside the app.
Account & access
Sign up, login, password reset, and email verification.
How do I create my account?
Open the app and click Create account. Use your work or personal email. Verification arrives in seconds - if you don't see it, check Spam and Promotions.
I forgot my password
On the login screen, click "Forgot password". You'll receive a recovery link by email. If it expires, just request a new one.
Can I delete my account?
Self-service account deletion isn't available in settings yet. For now, please email contact@simulaiacademy.com to request removal - we honor LGPD/GDPR requests within 15 days.
Can I change my account email?
Self-service email change isn't available yet. To change the email linked to your account, contact contact@simulaiacademy.com with the current and new addresses - our team handles it manually.
Plans & billing
Quotas, billing, payment methods, and cancellation.
Where do I see my plan details?
Inside the app, at Settings → Plan. There you can check remaining monthly quota, renewal date, and active perks. The full Free vs. PRO comparison is also shown on the upgrade screen.
How do I cancel?
Settings → Plan → Cancel. You keep PRO until the end of the paid cycle. No cancellation fees, and we don't hold your data after cancellation.
Which payment methods are accepted?
Pix, credit card, and bank slip. Monthly or annual (discounted) billing. Tax invoices are issued automatically within 48 hours of payment confirmation.
Refunds and duplicate charges
In case of a duplicate charge or discrepancy, contact contact@simulaiacademy.com within 7 days with the receipt. Refund requests follow Brazilian consumer protection rules for digital services.
Content generation
PDF/DOCX/image upload, natural-language prompts, question editing, and export.
What formats can I upload?
The platform's main formats - PDF, DOCX, and images (PNG, JPG, JPEG, AVIF). Photos of notebooks and whiteboards work as long as text is readable. Max file size varies per plan and is shown on the upload screen.
Can I generate without uploading a file?
Yes. Type the topic in natural language - e.g., "Test on the French Revolution, high-school level". Parameters like number of questions, difficulty, and language are picked from the selectors on the creation screen, not inside the prompt.
How do I edit a question?
Click the question inside the test and edit prompt, alternatives, answer key, and explanation. Changes auto-save.
Which export formats?
PDF and PPTX on Free. PRO adds DOCX (with editable placeholders in Word). Export options appear in the test, map, or presentation menu.
Multiplayer arena
Room creation, automatic code and password, live ranking, and results.
How do I open an arena?
From any test, click Open Arena. The system automatically generates the access code and password - just share them with participants. You can set per-question duration and room name.
How many people can join?
There's currently no fixed limit on the number of participants in the arena. Scoring considers accuracy and time, with ranking updated each question and an automatic final podium.
Where do I see arena history?
My arenas → History. Each room stores ranking, average time, and a per-question accuracy map.
Can I use it in classrooms?
Yes - that's the primary use case. Project the screen on the board; students join from their phones using the code. The automatic password prevents unwanted entries.
Privacy & data
LGPD/GDPR compliance, storage, and AI processing.
Do you train AI on my files?
No. Your documents are processed only to generate the requested content and don't feed third-party models. Our contracts with AI providers prohibit use for training.
Where is data stored?
Data lives in a MongoDB database hosted on a corporate cloud provider, with encryption in transit and at rest. The exact instance location may vary by environment; for institutional clients, this can be detailed by contract.
Can I request all my data? (LGPD/GDPR portability)
Yes - portability right under LGPD/GDPR. Send a request to contact@simulaiacademy.com from your registered email; we reply within 15 days with a package containing your personal data, tests, maps, and history.
How do I exercise other LGPD/GDPR rights?
Access, correction, anonymization, deletion, opposition, and consent withdrawal can be exercised by sending an email to contact@simulaiacademy.com from your registered address. Legal response window: 15 days.
Technical & compatibility
Supported browsers, connection requirements, and devices.
Which browsers are supported?
Chrome, Edge, Firefox, and Safari on the last two versions. On mobile, the default browser on Android and iOS. The arena requires a stable connection (min 1 Mbps).
Does SimulAI work offline?
No - content generation, the arena, and history all depend on a connection to our services. You can, however, export tests and maps to PDF/DOCX/PPTX for offline review.
I'm having trouble uploading a file
Check that the format is supported (PDF, DOCX, PNG, JPG, JPEG, AVIF) and that the text is readable. Very long PDFs may need to be split. If the issue persists, email contact@simulaiacademy.com with the file attached.
Where do I report a bug?
Email contact@simulaiacademy.com with screenshots, browser, and steps to reproduce. Bugs reported by users are prioritized in our fix pipeline.
Frequently asked questions.
Which document formats can I upload?
PDF, DOCX and images (PNG, JPG, JPEG, AVIF). Photos of handwritten notes work well. You can also send a plain-text brief, no file attached.
How does the multiplayer arena work?
Open a room from any test: code and password auto-generated, players join via browser. Score by accuracy + time, leaderboard and per-question analysis at the end.
Is VideoLab available now?
Not yet - in final testing. Join the waitlist in the app for early access.
How are my data and documents handled?
LGPD and GDPR. Files isolated in your account, encryption in transit and at rest. Content sent to AI providers only to generate what you asked - never for training.
Can I manually edit the generated questions?
Yes. Edit prompt, alternatives, answer key and rationale. You can also build tests from scratch with AI help.
What's the difference between the Free and PRO plans?
Free generates tests (4 alternatives), maps and presentations with a monthly quota. PRO unlocks up to 8 alternatives, more questions, map editing and DOCX export. No credit card to start.